FAQs

How much notice do you need for orders?

We've set notice at 7 days for cake orders at this stage - if we get very busy then certain periods may become unavailable for collections or lead times may increase. 

Pastries require 3 days.

If you have a requirement with shorter notice do get in touch via our contact form and we'll see what we can do.

Can we order via the post?

It depends on the products.  All cakes/pastries/traybakes are only available for collection from the cafe in Harrogate. You will be asked to choose a pickup day and time during the checkout process.

Other products such as tea and coffee can be sent through the post, or we can have them ready for collection the next day. 

For UK addresses costs will be automatically calculated at the checkout and all items will be delivered by Royal Mail First Class or DPD.  The rates/weights are as follows:

 Weight

Cost

Service

<1kg £3.50

Royal Mail

1kg-2kg £6.00

Royal Mail

2kg-5kg £9.00

Royal Mail

5kg-30kg £16.00

DPD

 

For international orders please get in touch via our 'Contact Us' page.

Do you deliver locally?

We don't offer a local delivery service.

Can we order your other products?

We're trying to get the majority of our bakery products online as well as tea and coffee.  If there is something you'd like to order from us that isn't appearing please get in touch via our 'Contact Us' page.

Do you do wedding cakes?

We are happy to offer our range of cakes for use at a wedding but we don't bake multi-tiered, icing-covered traditional cakes.

Can I have a multi-tiered cake?

No, we're afraid we don't offer tiered cakes.

I want a different kind of cake, can you do something bespoke for me?

We probably can do something bespoke for you but before you approach us please understand that the cost will start from £50 and then increase depending on the level of work the project requires.  

We have talented bakers working at Baltzersen's but if you want something really complicated and intricate you are best to look elsewhere, there are tonnes of options locally.

We can recommend:

That Ol' Chestnut (Vegan, based in Leeds and delivers to Harrogate)

Porterhouse Cake Co. (based in Leeds)

Allergens

Allergen information is available on the page for each cake. 

Please note that we bake our cakes in a single space so whilst we make every effort to minimise cross-contamination there is the possibility of trace amounts of allergens being present in all our products.